Exploring ins and outs of consumer behaviour

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The Indian D2C industry is at its peak, with a market size of more than 800 D2C brands and a projection to be a 100 billion US dollar industry. In this dynamic space, a brand has to solve the modern Indian consumers' ever-evolving needs and build a strategy that will make them become a disruptor.

Smytten, a tech-enabled D2C product discovery and trial platform conducted a large-scale consumer survey to provide key insights into consumer behaviour and decision-making. The survey collected data from 15,000 Indian customers across various demographics, via Smytten Pulse, the country's first AI and machine learning-backed platform for D2C brands.

Through their comprehensive analysis, the D2C product discovery and trial platform have delved into the key factors that influence how customers evaluate brands and the drivers and barriers to their purchase. The study further dissects consumer behaviour across five focus categories - personal care, makeup, fragrances, health and wellness, and food & beverages - to provide key insights on basket expansion and category-focused implications to build and optimize business strategies.

According to Smytten's survey, consumers' purchase behaviour is influenced by various factors such as price, effectiveness, transparency, and authenticity. Additionally, the survey found that consumers are increasingly interested in products that align with their belief in "function over emotion," especially when it comes to the ingredients being used. The survey also shed light on the importance of customer experience, when it comes to consumers shopping directly from the brand's websites. Brands that can provide attractive deals, free or low delivery fees, product information, and a hassle-free shopping experience are likely to gain a competitive edge.

Swagata Sarangi, Co-Founder, of Smytten said, "We wanted to build a platform for the next generation of founders who are truly going to disrupt the consumer brand space. With Smytten Pulse, you can now get consumer data at your fingertips within 72 hours. Gain information on emerging trends from over 15 million users driven by AI, track how the consumer basket is moving on a real-time basis, and find insights cut across demographics and psychographics. This research was the first large-scale survey conducted, and we're elated to share the insights with everyone in the D2C space."

The key findings are across all five categories:

In the Personal Care category, 93 per cent of consumers actively seek verbalisers like dermatologist verifications, detailed information on how the product formulation works, suitability for all skin types, and brand authenticity.

33.3 per cent of consumers take supplements daily with half of them willing to pay more for ready-to-consume protein. This makes Health & Wellness a category with a lot of potential for growth.

At least one in three consumers who shop online are buying new brands every month in the Food & Beverages category. DIY meal kits with recipes and pre-portioned ingredients are growing in demand.

In the fragrance category, India has seen 100 per cent growth in purchase frequency in the last year with 96 per cent of the consumers buying Fragrances from an online marketplace instead of a brand website.

Lipsticks emerge as the most dynamic subcategory in the Makeup category with at least 50 per cent of makeup consumers purchasing a new lipstick once every two months at an average price of Rs 491.

It is interesting to note that 63 per cent of the consumers are willing to try products before purchasing, given the newer innovations available across categories like fragrance capsules/wipes, DIY salon kits, beauty edibles, ayurvedic juices, plant-based meals, among others.

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